Reference

How We Protect Your Privacy on totoagung2

When you open an account with us, your personal information and payment details stay secure.

Encrypted account securityLocal payment rail protectionTransparent data handling
totoagung2 How We Protect Your Privacy on totoagung2
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat

Open your account menu and select Support. Our team responds to privacy queries within one business day, Monday to Friday 09:00–22:00 Jakarta time.

Email

Send your privacy request to [email protected]. Include your account email and a clear description of what data you want to access or change.

Account Settings

Go to Settings → Privacy & Data to view your stored information, request a data download, or update your contact preferences without waiting for support.

SECURITY & RIGHTS

How We Safeguard Your Information

Encryption

All data sent from your device to our servers is encrypted using industry-standard HTTPS. Your payment details are never stored in plain text; we use tokenisation so only your payment method reference is kept.

Data Retention

We keep your account data active for as long as you hold an account. After closure, personal information is deleted within 90 days, except where local law or fraud investigation requires longer retention.

Access & Download

You can request a full copy of your personal data at any time via Settings → Privacy & Data. We provide it in a portable format within 14 business days of your request.

Cookies & Tracking

We use cookies to keep you logged in and to personalise your lobby view. You can disable optional analytics cookies in your browser settings without affecting your ability to play or deposit.

Third-Party Sharing

We share your name and account status with payment processors (DANA, OVO, GoPay and QRIS) only to process your deposits and withdrawals. Game studios receive only anonymised play data, never your personal details.

Data Requests & Changes

To update your phone number, email or address, log in and go to Settings → Account Details. To request correction or deletion of incorrect data, email [email protected] with proof of identity.

Privacy Policy Questions Answered

Yes. Go to Settings → Account → Close Account to request deletion. We remove your personal data within 90 days, except information required by law or fraud prevention. Your withdrawal history may be retained longer if a payout is still pending.

We never store your full payment credentials. When you deposit via DANA, OVO, GoPay or QRIS, our payment processor handles the transaction securely. We store only a token reference so you don't have to re-enter details on your next deposit.

No. We do not sell your data. We share it only with payment processors to complete your transactions and with fraud-detection services where local law permits. Your gameplay data is anonymised before being shared with game studios.

Yes. Visit Settings → Privacy & Data and select Download My Data. We compile your account details, login history, gameplay summary and deposit records into a portable file within 14 business days.

Your data remains secure on our servers. We do not delete it due to inactivity alone. If your account is closed for any reason, we delete personal information within 90 days as outlined in this policy.

Yes. Essential cookies keep you logged in and protect against fraud. Optional analytics cookies help us improve your lobby experience. You can disable optional cookies in your browser without losing access to your account or ability to play.

Open Settings → Account Details to update your phone, email or address. For legal name changes, contact Support with proof of identity. Changes take effect immediately and are logged for security audit purposes.